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Shipping
How long will it take to receive goods?     top

Providing the items are in stock, goods will be despatched within 2 working days after receiving cleared payment.  If the items are out of stock, delivery can take up to 14 days, but Eco Kidz will keep you informed, if this is the case.

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Can I collect my goods?     top
Yes, if this is easier for you and you don't want to incur delivery charges.  Please email your order to sales@eco-kidz.co.uk
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Do you ship abroad?     top
Yes, we can ship abroad to most places.  Postage costs will be calculated depending on the weight and type of products you wish to send and the destination.  Please email us or call us for more details.
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How are my goods sent?     top
All goods are sent via 1st Class Recorded delivery, within 2 days after receiving cleared payment.  If you would like an alternative delivery method, please email info@eco-kidz.co.uk.  Alternative delivery methods can incur further delivery charges.
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Why are the postage charges sometimes higher than usual?     top

Unfortunately, there is currently a problem with the postage calculations, depending on how many products you order and the type of products you order. 

We are currently working with our developers to sort this problem out but if you do experience an unusually high postage calculation but still wish to order, please call us on 0118 984 1688 or email us at info@eco-kidz.co.uk and we will give you an accurate calculation for postage and packing costs.  We can accept payments over the phone, so there will be no delay in your order being despatched.

Please accept our apologies for any inconvenience this may cause - this should be rectified very soon.

 

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